Purchase conditions

Please read these conditions carefully before placing your order with ADTEL Sistemas de Telecomunicación SL (hereinafter Locura Digital). By placing your order, you agree to be bound by these conditions.

PRICES

All prices are expressed in Euros.

The prices shown on the pages of this website include taxes.

In Spain, 21% Value Added Tax (V.A.T.) will be applied, except in the Canary Islands, Ceuta and Melilla (in these territories, customs clearance costs and import taxes upon entry will be borne by the customer).

In the other countries of the European Union, the applicable tax (%) will be applied to private customers according to the country of destination. European companies will be exempt as long as they provide all their details, including their valid intra-Community VAT number.

You can verify the VAT number in the VIES system here

In other countries, VAT will not be charged and customs clearance costs and import taxes will be borne by the customer.

PAYMENT METHODS

Bank transfer: An advance transfer must be made to our Banco Sabadell account in the name of ADTEL Sistemas de Telecomunicación SL; BANCO SABADELL SWIFT: BSABESBB IBAN: ES24 0081 0093 4000 0252 9454; At the time of payment, please do not forget to indicate the reference that we will provide with your order, as it is essential in order to identify your payment.; The order will not be considered confirmed until you send the transfer receipt and we verify that the amount has been credited to our bank account.; Any exchange fees or bank charges will be borne by the customer.

Cash on delivery: The customer pays for the goods to the carrier upon delivery. For Spain, this method has an additional cost of 5.00% on the total invoice amount, charged by the carrier as a commission. The minimum commission is 3,63 euros.; For Portugal, the cost is 5.00% and the minimum commission is 14,76 euros.; For Canary Islands, Ceuta, Melilla and the rest of the countries, cash on delivery is not available.

VISA/MasterCard: You will be redirected to the secure website of our financial institution, where you will be asked for your card number and expiry date. Once accepted, you will be redirected to a secure page of the bank/financial institution that issued your card, where you will be asked for a security code. This code will vary depending on the institution; if you do not yet have it, you must request it from your bank. In this way, we ensure that your card cannot be used for fraudulent purchases by third parties.

Paypal: When you choose this payment method, you will be redirected to the secure PayPal payment platform. Once there, you will be asked for your account login details (username and password). After logging in, you must confirm the amount of your purchase and complete the payment. Once the payment is confirmed, you will be redirected back to our website.; Click here to see the terms and conditions

Sequra Instalment Payment: Split the payment of your order into 3, 6 or 12 months for only a small fixed monthly fee. A pop-up will open where you must choose your payment plan; then you will be asked for your first name, surname, date of birth, ID number and mobile phone. You must accept the privacy policy. You will receive an SMS on your phone with a confirmation code, after which you will be asked for your card details to make the payment of the first instalment. The remaining payments will be made automatically each month.; Click here to see the terms and conditions

SHIPPING METHODS

Shipping will be carried out by an express transport company freely chosen by LOCURA DIGITAL

Spain mainland: Shipping costs are 6,50 Euros (taxes included); The delivery time will be 24/48 hours on business days

Spain Balearic Islands: Shipping costs are 6,50 Euros (taxes included); The delivery time will be 24/72 hours on business days

Canary Islands, Ceuta and Melilla: Shipping costs are 27,50 Euros, including transport and export customs charges from mainland Spain. Customs charges upon entry into your territory and any taxes will be borne by you.; The delivery time will be 35 business days, depending on customs clearance

Portugal (mainland): Shipping costs are 6,61 Euros (taxes included).; 24/72 hours on business days

PURCHASE PROCESS

In the how to buy section you will find a detailed guide with images showing how to make a purchase in our store. Below is a brief summary:

1. Shopping cart validation: Once the user has finished selecting the products and/or services they wish to purchase, they must validate their shopping cart.; In it, they will find the selected products and/or services, the number of units, their price and the shipping costs.; Likewise, they must select the desired payment method (as detailed above).

2. Billing and shipping details: Once the payment method has been selected and the cart total checked, the user may choose either to log in to our website with the access details provided when they registered, or to register as a new user.; At this stage, they will provide all the billing and shipping information required to process their order.

3. Order confirmation: Once the user confirms the purchase, they will receive an on-screen confirmation with a summary of their order and a copy of it by email.; If the customer wishes to receive the invoice in physical format (paper) or electronic format (PDF), they must send an email to the following address info@locuradigital.com requesting the invoice in the desired format, properly identifying themselves and indicating the order number for which the invoice is requested.

WARRANTY

These terms and conditions are governed by the provisions of Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users.

By accepting these general conditions, the user of the service (hereinafter the "customer") expressly declares that they are aware of and accept their content.

Locura Digital S.L. will not be liable for any lack of conformity that the customer was aware of, or could not reasonably have been unaware of, at the time the contract was concluded, or which originates in materials supplied by the customer.

If the lack of conformity is due to misuse of the product by the customer, the repair will not be covered by the legal warranty. In such a case, all repair costs (labour and materials), transport, etc., will be borne by the customer. Locura Digital will only be liable for any lack of conformity that becomes apparent within a period of 3 years from delivery of the product. Delivery is understood as the date shown on the invoice or on the delivery note, if later. Unless proven otherwise, it shall be presumed that any lack of conformity which becomes apparent within 2 years of delivery already existed at the time of delivery, except where such presumption is incompatible with the nature of the product or the nature of the lack of conformity.

Delivery of the product by the customer to Locura Digital implies the customers express wish that it be repaired by an Authorized Technical Service (hereinafter "ATS") authorised to carry out the corresponding assessment and repair services.

It is presumed that Locura Digital receives the product without having been able to check and determine in advance the origin of the lack of conformity.

The warranty repair will be free of charge for the customer and will be carried out within a reasonable period of time and without major inconvenience to them.

If the repaired product is still within the warranty period and the issue is a manufacturing defect, Locura Digital will be liable for 12 months from the repair for the same lack of conformity that led to the repair.

If, once the repair has been completed and the product delivered, it still does not conform to the contract, the customer may request replacement of the product (unless this is disproportionate or the product is a consumable), a price reduction, or termination of the contract.

The customer will be solely responsible for the contents or materials stored on their device.

Locura Digitals internal quality policy guarantees customers total respect for confidential information stored on data media. Locura Digital undertakes not to disclose any information that could allow third parties to know, directly or indirectly, the details of the queries made by the customer. All information or documentation provided by either party to the other in the course of the execution of this contract will be considered confidential and the exclusive property of the party providing it, and may not be disclosed to third parties without their consent.

It is entirely the customers responsibility to make a backup copy of the data and information stored on the device before it is handed over for repair. Locura Digital is not responsible for such data and information under any circumstances and, should it be necessary for diagnosis or repair, may reset the device or take any similar action deemed essential.

A customer who so wishes may request Locura Digital to create a backup copy of the device delivered for repair, in which case they must bear the costs of this service.

If the provision of the service or the repair requires the installation of duly licensed software, the customer expressly acknowledges that the software licence is the exclusive property of the licensor and undertakes to comply with all applicable legislation in this regard. The customer expressly undertakes to use it solely for the personal and authorised purpose. It is strictly forbidden to make any copy, except for a personal backup copy. The customer shall respect and shall ensure compliance with the copyright recognised by the Intellectual Property Law. It is the customers responsibility to hold valid software licences. Locura Digital reserves the right to refuse repair or maintenance of any device that is not covered by the required licences. At the customers request, Locura Digital may install the original software necessary to carry out maintenance or repairs.

In accordance with Law 7/1996, of 15 January, on the Regulation of Retail Trade, once the product has been repaired it will be kept in storage for a period of 3 years from delivery for repair. If the customer does not collect the product within 1 month from the notification that the repair has been completed and that it is available for collection, they must pay Locura Digital an amount of 1.00€/day for each day the product remains in storage to cover storage costs. Therefore, on the day the customer comes to collect the product, they must pay Locura Digital, prior to collection, the total amount accrued in storage costs. Otherwise, the customer will not be able to collect the product.

RETURNS

If for any reason you are not satisfied with the product, you have a period of 14 calendar days from the date of receipt of the order. The product and its packaging must be in perfect condition and include all documentation. If the product is not in perfect condition and/or the original packaging is not included or is not in perfect condition, the item may suffer a depreciation.

Return shipping costs will be borne by the buyer.

LOCURA DIGITAL will not accept postage due shipments, except where the return is due to an error in shipping on our part. In such a case, please contact our sales department in advance on the following telephone number: (+34) 93 861 63 72.

To exchange the product for another item, please contact the sales department so that this possibility can be assessed.

You may also inform us of your right to withdraw from this contract by email at info@locuradigital.com.
You may use the withdrawal form set out below, although its use is not mandatory.

To comply with the withdrawal period, it is sufficient that the notification regarding your exercise of this right is sent before the corresponding period expires.

Model withdrawal form: - For the attention of:; ADTEL Sistemas de Telecomunicación SL (LOCURA DIGITAL)
C/Flassaders, 13, Nave 6
08130 Sta Perpètua de Mogoda
info@locuradigital.com; I hereby inform you that I withdraw from my contract of sale of the following good/service with reference number (*); - Order placed on (*) /received on (*); - Name of consumer and user or of consumers and users; - Address of consumer and user or of consumers and users; - Signature of consumer and user or of consumers and users; - Date and place; (*) Delete as appropriate.

Exclusions from the right of withdrawal: - The provision of services, once the service has been fully performed.; - The supply of goods or services made to the Customers specifications or clearly personalised.; - The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.; - The supply of digital content (which is not provided on a tangible medium) once performance has begun. The Customer expressly acknowledges that once the digital download has begun, they will lose their right of withdrawal.; - Any other goods or services covered by Article 103 of Royal Legislative Decree 1/2007 of 16 November.

EXAMPLE OF A SHIPMENT TO LOCURA DIGITAL

Dear Customer, below you will find the steps to follow in order to send your package to LOCURA DIGITAL. We recommend that you follow them one by one and in the order indicated to avoid unnecessary problems and to follow our companys procedure.

1. Call us to inform us that you will be sending a package: To make an initial assessment of your shipment, it is necessary that you contact us; our agents will indicate the type of shipment you must make.; If the product has any defect, either external or internal, it is essential that you clearly state it.; We recommend that you write a clear description of the issue on a separate sheet of paper.

2. Prepare your shipment: This is one of the most important steps, so we ask you to pay special attention and follow all the requirements in order to avoid loss, damage or other issues with your product.; To protect the shipment, it is very important to protect the product in the same way it was originally sent to you, placing it inside a bag or a box.; Attach a copy of your invoice to make it easier to locate your order and avoid unnecessary delays in processing.; To further protect your product, we recommend filling any gaps left inside the box with newspaper or another protective material.; Now it is time to close the box and secure it against possible impacts during transport. For this, we recommend applying several layers of newspaper around it and fastening them firmly to the box.; Once you have finished protecting the box, we recommend applying a final layer of packing tape, duct tape or other similar material.

Below is an example of what MUST NEVER BE DONE when sending a package. Under no circumstances should you stick packing tape, labels or any other adhesive directly onto the products original packaging.

3. Send the package: Your package is now ready to be sent; the only thing left is to dispatch it. To do so, you must send the package through the courier company of your choice, or the one indicated by our agent.; Whichever courier you choose, it is very important to use a service where the package can be tracked at all times to avoid loss (registered mail, 24h courier services, etc.).